Shipping policy
Effective date: September 12, 2026
AURZENA is a brand operated by UNOICO LLC. We ship to destinations made available at checkout.
PROCESSING
Orders are normally processed within 1–3 business days, excluding weekends and public holidays. Personalized, made-to-order, preorder, high-demand, or verification-required orders may take longer; any specific product-page estimate takes priority.
DELIVERY ESTIMATES
After dispatch, estimated transit time is generally 2–7 business days for Qatar and GCC destinations and 7–20 business days for other international destinations. These are estimates, not guaranteed delivery dates. Customs processing, carrier disruption, severe weather, public holidays, remote-area service, security checks, and events outside our reasonable control can cause delays.
RATES AND TRACKING
Shipping charges and available methods are shown at checkout. Tracking is provided when supported by the carrier. Orders may arrive in separate packages. A delivery date shown by a carrier or at checkout is an estimate unless expressly described as guaranteed.
ADDRESS AND DELIVERY ATTEMPTS
Customers must provide a complete and accurate delivery address, contact number, and any information required by the carrier. Address changes are not guaranteed after an order enters processing. Additional costs caused by an incorrect address, refusal, failed delivery, or an unclaimed shipment may be deducted from a refund or charged before reshipment, to the extent permitted by law.
CUSTOMS, DUTIES, AND TAXES
International orders may be subject to import duties, taxes, customs fees, or brokerage charges imposed by the destination country. Unless checkout expressly states that these charges are included, the recipient is responsible for them. We cannot undervalue an order or mark it as a gift.
LOST, DAMAGED, OR MARKED-DELIVERED PACKAGES
If tracking does not update for an extended period, an order arrives damaged, or a package marked delivered cannot be located, email qtra74@gmail.com promptly with the order number. Report visible damage or missing contents within 7 days and keep the packaging. For a package marked delivered, first check the delivery location, household members, neighbors, and carrier notice, then contact us within 5 days so we can request an investigation. Remedies depend on the carrier investigation and applicable law. We do not exclude responsibility that cannot lawfully be excluded.
RISK OF LOSS
Risk of loss transfers only when the order is delivered to you or a person you designate, except to the extent otherwise permitted by applicable law.
Contact: qtra74@gmail.com